Current order tunraround is 7-9 days due to an overwhelming volume of orders. We are also aware that Royal Mail are running with delays due to the current lockdown restrictions.

Returns/ Exchange Policy


 

RETURNS/EXCHANGE POLICY 

Orders can be cancelled/amended within 48 hours if we have not started work on your order.

Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned in the condition in which it was received. Items must not smell of perfume or food or similar, any items returned in this way will be returned to the customer. 

*** CHRISTMAS EXCHANGES - Items bought & gifted during the Christmas period can be exchanged only (no refunds unless within the 14 days as outlined above) until Friday 8th January 2021***

Please return your item to:

Neon Marl, 22 High Street, Oakley, Bedfordshire, MK43 7RG

Personalised & customised items where designs have been amended as per customer choice and are non-returnable/non-refundable. Postage is not refunded.

Outlet Sale items are non returnable & non refundable.

IMPORTANT- Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return

Failure to include the above will cause a delay.

If you are exchanging - Please enclose £5 for return delivery or send via Paypal using hello@neonmarl.co.uk - cheques are NOT accepted.

Please contact me if you have any problems with your order and I will do my very best to help

Email: hello@neonmarl.co.uk