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Delivery & Returns Policy


DELIVERY

UK - £3.95 All items are sent via Royal Mail 1st class recorded, a tracking number will be included on your dispatch email for tracking purposes. Your item should be delivered between 1 and 3 days after the dispatch notice email, if you do not receive your item after this time,  please track using the tracking info, sometimes items have had an attempted delivery but a card is not left, items are only held for 14 days before being sent back to send. Larger/Heavier orders may be sent via DPD next day service.

IRELAND & REST OF WORLD - £8.50-£13.50 depending on area. All sent via  International Tracked via Royal Mail - a tracking number will be given at point of dispatch.

RETURNS/EXCHANGE POLICY 

Orders can be cancelled/amended within 48 hours if we have not started work on your order.

Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned in the condition in which it was received. Personalised & customised items where designs have been amended as per customer choice and are non-returnable/non-refundable. Postage is not refunded.

 

IMPORTANT- Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return

Failure to include the above will cause a delay.

Excanges - Please enclose £5 for return delivery or send via Paypal using hello@neonmarl.co.uk - cheques are NOT accepted.

 

Please contact me if you have any problems with your order and I will do my very best to help

Email: hello@neonmarl.co.uk

Phone: 07711 617387