FREE EXPRESS UK SHIPPING ON ALL ORDERS OVER £120. Jubilee Bank Holiday - Orders placed after 11am Tuesday 31st May will be shipped Monday 6th June

Returns/ Exchange Policy


 

Refund/ Exchange:

Orders can be cancelled/amended within 48 hours if we have not started work on your order.

Refunds and exchanges are accepted within 14 days of receipt if the item is unworn, undamaged and returned in the condition in which it was received.

Items must not smell of perfume or food or similar, any items returned in this way will be returned to the customer. 

Please return your item using the following form:

Blank Returns Form - Download 

Need help downloading the form?

How to download the form on a Mac or Macbook.

How to download the form on an iPhone.

How to download the form on a Windows PC or Laptop.

Items for refunds must be completely unworn, items received in a non resellable condition will be returned to the customer.

Please enclose £5 or send via PayPal using hello@neonmarl.co.uk to cover return postage for EXCHANGES ONLY

Contact us at : hello@neonmarl.co.uk or +44 07398224202

Personalised & customised items where designs have been amended as per customer choice are non-returnable/non-refundable.

Postage is not refunded.

Sample Sale items are non returnable & non refundable.

Faulty items - please email us with photos of the fault and we can provide more information upon receipt.

 

IMPORTANT- Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return

Failure to include the above will cause a delay.

Please contact us if you have any problems with your order and we will do my very best to help

Email: hello@neonmarl.co.uk